Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Morecambe WInter Garden’s relationship with you in relation to this website.

The term “The Morecambe Winter Gardens” or “us” or “we” refers to the owner of the website whose registered office is The Morecambe Winter Gardens, 209 Marine Road, Morecambe, Lancashire, LA4 4BU. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only.

It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The Morecambe Winter Garden’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Ticket Purchase Terms & Conditions
01/07/2024 

Morecambe Winter Gardens (MWG)
If you book Tickets on behalf of others, you accept these terms and conditions on
behalf of all members of the group and are responsible for all payments due from the
party.
If there are any changes to your details once your booking has been concluded, then
it is your responsibility to inform the box office.
It is your responsibility to check that any Tickets issued to you are accurate.
Keep your Tickets safe. Your Ticket may be invalidated if any part of it is removed,
altered or defaced. Morecambe Winter Gardens will not be liable for any lost or
stolen Tickets.
Any purchase of Tickets is only valid when processed by MWG or an agent
authorised by MWG
Morecambe Winter Gardens (or the relevant Third Party) shall be entitled to make
changes as to speakers, performers, running times and such other matters as it
thinks fit in the case of any event.
By purchasing a Ticket, you shall be deemed to consent to you and any members of
your group being filmed where the event or performance is being filmed and that
Morecambe Winter Gardens has complete discretion as to use of any film without
any recourse to you or any member of your group
The number of Tickets purchased may be subject to a cap. Ticket Agents will notify
you of this before you make your booking. We reserve the right to request that Ticket
Agents cancel any Tickets which we reasonably believe were bought in excess of
this cap or were otherwise purchased in breach of these Venue Terms.
Tickets may not be used for promotions, competitions, sweepstakes or for other
commercial purposes without the prior written consent of Morecambe Winter
Gardens management team.
Refund Policy
Morecambe Winter Gardens operates a no refund policy.
Where Morecambe Winter Gardens or the relevant Third Party is unable to perform a
Contract on the date agreed because the performance in question is no longer
available or viable, or is abandoned when less than half the performance has taken
place, Morecambe Winter Gardens will offer you a credit voucher or refund of the
face value of the Tickets purchased. Morecambe Winter Gardens will endeavour to
issue a refund to you using the same method of payment you used to purchase the
Tickets.
Morecambe Winter Gardens staff cannot resell an unused ticket on a customer’s
behalf.
Safety and Security
The safety and security of customers and staff is of paramount importance. As a
security measure, we may undertake bag checks upon entry to our buildings which
can occasionally cause a slight delay for customers gaining entry into the venue. We
ask that customers don’t bring any suitcases or large holdalls with them as there is
not space to store them. Exceptions may be made for those with medical
requirements and/or special needs (contact should be made with the venue ahead of
the customers visit.) Wand searches and or pat downs may be carried out on
customers by a trained security officer.
Age restrictions and young persons
All standing areas are restricted to over 14s only.
under 18s must be accompanied by a responsible adult at all times.
All children must have a Ticket in order to attend an Event – unless otherwise
specified on the Event details page, during the booking process or on the Ticket
Terms.
Events may be age restricted. It is the responsibility of the purchaser of the Tickets to
check before purchasing the Tickets that they and the persons for whom they
purchase the Tickets can comply with such age restrictions.
It is your responsibility to check the suitability of an Event for any children in your
party regardless of official age restrictions. This includes considering the type of
audience the Event is likely to attract and whether such an audience is a suitable
environment for children in your party. Refunds will not be issued if any aspect of an
Event, including the behaviour of other audience members, causes offence to you or
any children on whose behalf you have purchased Tickets.
We do not recommend subjecting children to loud music over a sustained period of
time. Hearing protection is advised for Events taking place at Morecambe Winter
Gardens and is advisable for any other Events where loud music is involved. A
concert environment is not suitable for very young children.
Except for shows specifically aimed at children, accompanying adults should be
confident that children within their party will not cause disruption to other audience
members. Any disruption may result in you and your children being removed from
the Venue.
Prohibited Items
In order to comply with our Licensing Objectives, the terms of our license and to
ensure customer safety there are certain items (listed below) that we will not allow
into the venue. If any of these items are found during the outlined security checks
they will be confiscated, disposed of and not returned. We advise customers to
check they do not have any of these items upon their person before trying to enter
the venue.
Prohibited Items Include but not limited to:
• Weapons of any kind (Real or Replica)
• Firearms (with or without permit)
• Pocketknives, multi-tools, or knives of any size
• Pepper Spray or Mace
• Flares or Fireworks
• Illegal Substances
• Alcohol
• Outside Food and Beverage [unsealed]
• Laser Pointers/ flashlights greater than 3″
• Professional or flash photography, tripods, monopods, selfie-sticks
• Audio or Video recording devices
• Skateboards, hoverboards, rollerblades, scooters, or bicycles
• Balloons, permanent markers, spray paint, silly string
• Noisemaking devices (e.g. Air Horns, drums, whistles)
• Large or pointed umbrella
To conform to our licensing objectives only alcohol purchased in our bars can be
consumed on the premises. Alcohol brought into the venue will be confiscated.
Behaviour
In order to ensure the security, safety and comfort of all visitors, we reserve the right
at our reasonable discretion to refuse your admission to, or to eject you from, the
venue without compensation or refund.
Should you experience any problems while in Morecambe Winter Gardens please
contact the nearest steward so that every reasonable effort can be made to resolve
the issue prior to, or during the Event you are attending. Complaints are very difficult
to resolve after the Event.
In relation to seated Events, other members of the audience may stand up during the
Event. This may block your view if you choose to remain seated or if they are taller
than you. Refunds and compensation will not be offered if your view is restricted in
this way or otherwise disturbed by members of the audience entering/exiting their
seat.
Should you wish to dance we do ask that you consider other audience members and
find an appropriate area, there is often plenty of space at the sides of the stage.
There will be no admission to the Event before the designated door opening times.
For some specific Events, and at the request of the artist, latecomers may not be
admitted into the Venue until a suitable break in the performance (if any). We will not
refund Tickets if you miss all or part of an Event due to your late arrival.
All advertised times are approximate and subject to change. It is your responsibility
to make appropriate arrangements to ensure that you arrive at the Venue in sufficient
time in case the Event starts early and to ensure that you are able to stay until the
close of the Event, should you wish to if it overruns. If an Event does not run to the
precise times advertised, refunds will not be payable on Tickets and we will not be
responsible for the cost of alternative travel arrangements or for any other loss you
suffer (including loss of enjoyment).
We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we
believe that you are intoxicated or likely to become intoxicated if we serve you further
alcoholic beverages.